Are you searching for a way to resolve your organization's computer support problems?

At PCB, we offer Industry Best practices and procedures that ensure consistent quality and efficient trouble resolution.

• The freedom to focus on your core business objectives.
• Give your employees and/or customers a professional computer support experience.

At PCB, we utilize approved processes and procedures that we have developed for all aspects of our help desk operation to ensure consistent quality and efficient trouble resolution. Our computer support call center handles everything from operating popular desktop applications to troubleshooting complex computer hardware and software problems.

We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (calls, e-Mail, Fax, and live Internet chat) are reviewed and randomly monitored by Quality Assurance (QA) and account managers to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.