How much time are your help desk support professionals spending on PC's that are under warranty with Dell? When added up, this amount of time is considerable. From troubleshooting isolation at the device, to the initial call to Dell (don't forget the wait time on hold), to again troubleshoot with Dell (even though you know what the problem is), to having Dell send parts, to making sure you get the parts, replacing the part, coordinating the return ship of the part. Optionally, after troubleshooting with Dell by phone, you could request on-site repair of your Dell device. This requires a tech to be available for the coordination of escorting someone on-site and being there while device is repaired.

At no extra cost to you (yes this service is completely covered by your existing Dell warranty), you could eliminate 75-80% of the time spent by technical staff, allowing them to focus on other issues. By making PCB Technology your Dell customer appointed service provider, more time can be spent taking care of customers, and not your Dell equipment. Call PCB today to find out how we can help!

Let PCB maximize your ROI, and free up valuable tech time

Call us today: 703.642.0383